Cancellation and Refund Policy
The general principles regarding cancellation, refund and termination of services purchased through Micgame are set out below.
1. General principles
Refund requests are submitted via the customer panel or support channels. Approved refunds may be credited to the wallet or returned to the payment method used, depending on the payment method.
2. Server and hosting services
Unused time may be refunded calculated at the non-promotional unit price. Setup fees, license charges or promotional discounts are taken into account in the refund calculation. In case of inaccessibility or setup error caused by Micgame, unconditional refund or term extension may apply.
3. Domain services
Registration, renewal or transfer operations submitted to the registrar generally cannot be refunded. If registration fails and a fee was collected, the amount is refunded to the wallet. Registrar rules apply for premium domains and specially priced extensions.
4. Instant digital performance
For digital content delivered automatically after payment, the right of withdrawal may be excluded after access to the service is granted. By confirming the order, the customer is deemed to accept this.
5. Cancellation procedure
Service renewals may be cancelled from the customer panel or via a support request before the term ends. If auto-renewal is enabled, it must be turned off before the next billing period.
6. Contact
For cancellation and refund requests, you may use Micgame contact channels or the support system. Requests are reviewed and finalized within a reasonable time.