Faqs

Contact us immediately to temporarily suspend your account and receive assistance from our security team.

We have prepared some questions and answers for you.

Where is my purchased product?

After completing your purchase, you can access the product details from the 'My Services' page.

Are servers protected against attacks?

All our servers have advanced domestic and international DDoS protection, ensuring high-performance service.

How can I get Query privileges?

In your TS3 panel, you can grant yourself and others Master Server Query access from the Query Management section.

How can I send a mass message?

From the Bulk Operations section of your TS3 panel, you can instantly send private messages, pokes, or server messages to all users.

Where is my TS3 management panel?

Once logged in, you can access your panel from the 'My Services' page with a single click.

How long does server setup take?

After purchase, go to 'My Services' to start the setup within seconds. Our automation completes everything instantly.

How is the music bot installed?

After purchase, go to 'My Services' to install the bot within seconds. Once installed, it connects automatically to your Teamspeak server.

I forgot my password, how can I reset it?

Click the 'Forgot Password' link on the login screen to reset your password via email.

I noticed unauthorized activity on my account. What should I do?

My bot won't connect to the server, what can I do?

Make sure you entered the correct IP and password. If there's a whitelist or security plugin, add our system IP. Contact support if needed.

I can't connect to the server I bought, what should I do?

Wait 1–5 minutes before trying to connect. Ensure your TS client version is compatible with the purchased server version.

Frequently Asked Questions